Customers With Disabilities

How can Anchor Transportation Help Customers Traveling with Disabilities?

Anchor Transportation encourages passengers with disabilities to travel with us. We are here to meet your needs with the respect and dignity which you deserve. Our drivers and staff are trained and prepared to meet the unique needs that can come with customers who have disabilities to ensure they have a safe and pleasant traveling experience. We pride ourselves on providing ADA accessible bus rentals. Anchor staff has many amenities for people of all abilities, including:

• Plush, reclining seats
• Restrooms
• Overhead carry-on luggage storage area
• Large cargo bay under the bus
• PA System
• DVD/CD Player with 6 monitors (1 large monitor in mini-buses)
• Upon request: Wi-Fi, Satellite & electrical plug-ins.

We can help if you are traveling alone or with a personal care attendant or service animal. We also have experience handling various mobility devices, so you can rest easy knowing that Anchor Transportation can handle all your needs.

Tips for a Restful Trip

Assistance is available to customers with disabilities when they travel on Anchor Transportation buses. Please follow the below steps if you have special needs while traveling:

• Contact Anchor Transportation at 1-800-476-2841 at least 48 hours prior to your departure.
• Share your specific travel needs with our Anchor sales staff.

Boarding Assistance

If possible, please provide 48-hours advance notice if you need special assistance while traveling. Providing this notice will help us better assist you. If for some reason you are not able to provide a 48-hour notice, we will still make every effort possible to accommodate your needs if the accommodations do not delay the departure schedule of the group.

Specifications for Lift-equipped bus

We are ready and willing to help you with whatever you need, however, we do have some technical restrictions. When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can also be no more than 30 inches wide and 48 inches in height.

Traveling Alone or With a Personal Care Attendant (PCA)

If you are able to attend to your own personal needs, traveling alone is perfectly fine. However, if you are unable to fully care for yourself (see list below), we encourage you to travel with a personal care attendant (PCA). If you will need to travel with a PCA, please let us know while making your reservation so we can better assist you. Personal Care Needs may include:

• Help with toileting
• Eating
• Dressing
• Taking or reminding to take medication
• Walking or caring for service animals
• Lifting passengers between wheelchairs and seats

Reminder: Always keep your medicine with you. Do not leave it in your under-bus storage.

Storing & Handling Your Mobility Aid

Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartments. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment.

Please allow sufficient time for the stowing of any mobility aid; this will assist in preventing delays in the departure of the bus.

Rest Stop Assistance

When the bus is at a scheduled stop, you may request that our staff assist you with any reasonable request. Your comfort and safety are our number one priority.

Traveling with Your Service Animal

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